1. Introduction
These Terms and Conditions govern your use of findafresh.com and your purchase of books and digital products from Findafresh Publishing, operated by Builder Hall Ltd. By placing an order, you agree to these terms.
2. Products
We sell books in paperback and ebook formats. Product descriptions, images, and prices are presented as accurately as possible. We reserve the right to correct any errors in pricing or descriptions.
3. Pricing and Payment
- All prices are listed in GBP (£) and include VAT where applicable.
- Payment is processed securely via Stripe or PayPal at the time of purchase.
- We do not store your payment card details on our servers.
- Orders are confirmed via email once payment is successfully processed.
4. Delivery
- Ebooks: Delivered instantly via download link after payment confirmation.
- Paperbacks (UK): Standard delivery within 3–5 working days. Express options may be available at checkout.
- Paperbacks (International): Delivery within 7–14 working days depending on destination.
Delivery times are estimates and not guaranteed. We are not liable for delays caused by postal services or customs.
5. Returns and Refunds
Please refer to our Refund Policy for full details. In summary:
- Ebooks: Due to the digital nature of the product, ebooks are non-refundable once downloaded.
- Paperbacks: You may return undamaged books within 14 days of receipt for a full refund. Return shipping costs are the buyer’s responsibility.
6. Intellectual Property
All content on this website — including book text, cover designs, logos, and website design — is the intellectual property of Findafresh Publishing or its licensors. You may not reproduce, distribute, or create derivative works without written permission.
7. User Accounts
When you create an account, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorised use of your account.
8. Bulk Orders
Special pricing is available for councils, schools, charities, and community organisations ordering 10 or more copies. Bulk orders are subject to separate terms agreed at the time of quotation. See our Bulk Orders page.
9. Newsletter and Communications
By subscribing to our newsletter, you consent to receive marketing emails from Findafresh Publishing. You may unsubscribe at any time using the link in every email. We use MailerLite to manage our mailing list.
10. Limitation of Liability
To the fullest extent permitted by law, Findafresh Publishing shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the relevant product.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
13. Contact
For questions about these terms, please visit our Contact page.
Last updated: April 2026